What’s the Status of My Order?
You can check the status of your order on the My Orders page on Rangeen.shop, you can get updates when your order ships and, even better, when it’s delivered.
Next to your order on the My Order page, you’ll see the shipping status and if seller has shipped it will have tracking details.
To find your order:
1- Sign in to Rangeen.shop
2- Click the Your Account icon.
3- Click My Orders
How to Cancel an Order
1- Sign in to Rangeen.shop.
2- Click the Your Account icon.
3- Click My Orders
4- Find the order you want to cancel.
5- Click Cancel order ( if order is pending fulfilment)
How to Report a Problem with an Order
To report a problem with an order:
1- Sign in to Rangeen.shop
2- Click the Your Account icon.
3- Click My Orders
4- Find the order you are interested
5- Contact Seller
6- In the textbox that appears, describe the problem to the seller.
Click or tap the arrow icon or press Enter to send. The seller will be notified of the new message and can respond.
Who is the seller?
Each item on Rangeen is sold by an independent seller. Reach out to the seller if:
- You haven’t received your order
- The item isn’t as it was described
- You want a refund
- You want to return the item
- Each seller has their own shop policies, so be sure to review those before contacting the seller. This can include how they handle returns, refunds, and cancellations. If a seller doesn’t specify their shop policies.
If you already contacted the shop
If you and the seller need assistance from Rangeen to come to a resolution, you can open a case. We recommend that you work with the seller to resolve the problem before you open a case
How to Return or Exchange an Item on Rangeen
If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the shop:
Sign in to Rangeen.shop or open the Rangeen app.
1- Sign in to Rangeen.shop
2- Click the Your Account icon.
3- Click My Orders
4- Find the order you are interested
5- Contact Seller
6- In the textbox that appears, describe the problem to the seller.
Click or tap the arrow icon or press Enter to send. The seller will be notified of the new message and can respond.
Sellers aren’t required to accept a return or exchange unless stated in their shop policies. On the Help with order page, you can click or tap View shop return policy to check the shop policies. If the seller is willing to accept this return, be sure to settle on these details in a message before returning the item:
- Where you should send it
- The time frame in which they wish to receive it
- Who will be responsible for the cost of return shipping, if not written in the shop's policies
- What are shop policies?
Each seller on Rangeen is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.
Before purchasing, review the shop’s Returns & exchanges policy. You can find the shop’s policies on the listing page under Shipping & returns, or by clicking Policies at the top of their shop homepage.
Specific questions about a shop’s policies are best answered by the seller. Contact the shop with any questions about their policies.
What should I do if the seller doesn’t accept returns?
If the seller doesn’t accept returns, you may be able to open a case with Rangeen. You can open a case if your order wasn’t as it was described on Rangeen.
